The best softphone apps
for business.
We compared the top softphone apps on price, features, and AI. Frontdesk wins on flat pricing and a receptionist that answers calls you miss. Here is the full breakdown.
A softphone app should answer the calls you miss.
Softphone apps moved the business phone into software you carry everywhere. Calling from a laptop or cell is solved. The gap is still the same one a desk phone had. When you are on another call or away from the app, the line goes to voicemail and the lead moves on.
Frontdesk is a softphone app with an AI receptionist built in. It answers the calls you cannot, qualifies the lead, books the appointment, and writes the whole conversation back to your CRM. Flat monthly price, unlimited seats, no AI add-on meter.
This guide ranks RingCentral, Dialpad, Zoom Phone, Grasshopper, Ooma, Vonage, and Frontdesk against what businesses actually need from a softphone app in 2026.
Everything a great Softphone App does. At 1/10th the cost.
Call and text from any device
Make and take business calls from your phone, laptop, or tablet on one number. Everything teams need to work from anywhere, no desk hardware.
AI receptionist answers when you cannot
Frontdesk picks up every call you miss while you are on another line or away from the app. It books appointments, qualifies leads, and texts you a summary.
Calls, texts, and email in one inbox
Customers reach you on any channel and it all lands in one app. You see a single timeline per customer instead of four scattered tools.
Native CRM sync
Every call, text, and voicemail logs to the contact in HubSpot, Salesforce, or Pipedrive automatically from the softphone.
Flat pricing, no per-seat fees
One monthly price, unlimited team members. Most softphone apps charge $20 to $40 per user before AI features.
Live the same day
Install the app, port your existing number or pick a new one, train Frontdesk on your business, and start taking calls in under 30 minutes.
Softphone App tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
Frontdesk vs RingCentral vs Zoom Phone.
| Capability | RingCentral | Zoom Phone | Frontdesk AI |
|---|---|---|---|
| AI receptionist | Add-on | , | Included |
| Pricing | $30/seat | $15/seat | Free |
| CRM sync | Integration tier | Limited | Native + Zapier |
| Two-way SMS | Standard | Add-on | AI-assisted |
| Setup time | 1 to 2 days | Hours | 30 minutes |
FAQ
Softphone App FAQs
Common questions about Softphone App. If you don't see your question, our team can walk you through it.
Contact supportFrontdesk is the best fit if you want a softphone with AI answering, lead capture, and CRM sync without paying per seat. RingCentral, Dialpad, and Zoom Phone lead the legacy category but charge more once you turn on AI.
Get a softphone that answers every call.
In 30 minutes.
Install the app, port your number, train Frontdesk on your business, and start capturing every call today. Flat price, no per-seat fees.