What metrics should call reporting track?

The core metrics are total volume, answered vs missed calls, peak call times, average handle time, and outcomes like booked appointments or qualified leads. Outcome tracking is what connects the phone to revenue.

How is call reporting different from call recording?

Call recording captures the audio of a conversation. Call reporting turns calls into metrics and trends, such as how many you missed and which ones converted. Frontdesk does both, with searchable transcripts on top.

Does call reporting connect to my CRM?

With Frontdesk, yes. Calls and outcomes sync to HubSpot, Salesforce, or Pipedrive automatically, so your reporting sits alongside contacts and deals rather than in a separate silo.

How much does call reporting software cost?

Many platforms charge per seat or gate reporting behind a higher tier. Frontdesk includes call reporting in its start for free plan with unlimited seats and no analytics add-on.

Built for Real Estate Agents

Call Reporting Software for Real Estate Agents

Call reporting for real estate agents ties calls to booked showings and qualified buyers. Frontdesk transcribes every call and syncs outcomes to your CRM.

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The problem

What Real Estate Agents lose without Call Reporting Software.

No lead-to-call attribution

Missed calls invisible

Manual CRM logging

How Frontdesk solves it

Call Reporting Software tuned for Real Estate Agents.

Every call counted and categorized

Frontdesk logs volume, missed calls, peak hours, and outcomes so real estate agents can see exactly what is happening on the phone.

Missed-call and answer-rate tracking

See how many calls go unanswered, when they happen, and how the AI receptionist closes the gap. The number missed is the number you are losing.

Outcome and conversion reporting

Track which calls turned into booked appointments or qualified leads, so you can tie phone activity to revenue.

Searchable transcripts on every call

Each call is transcribed and logged. Search by keyword to find the call you need without scrubbing audio.

CRM sync for end-to-end attribution

Calls and outcomes flow into HubSpot, Salesforce, or Pipedrive, so reporting lives next to the contact and the deal.

Start for free, unlimited seats

Reporting is part of the base plan. No analytics add-on tier and no per-seat fee.

FAQ