What can the AI actually resolve on its own?

Order and account status, hours and location, billing and payment questions, appointment scheduling and changes, returns and routine FAQs. When a contact needs a human, Frontdesk qualifies it and routes it with full context.

Does this replace my live agents?

No. It removes the routine, repetitive volume so your agents focus on the complex, high-value contacts. Frontdesk handles tier-1 end to end and hands off everything else with the details already collected.

Which systems does it sync with?

HubSpot, Salesforce, Pipedrive, and Zoho natively. Summaries, dispositions, and contact history are written back automatically after every interaction.

How fast can we go live?

About 30 minutes. Forward or port your number for free, train Frontdesk on your workflows and policies, connect your CRM, and start deflecting volume the same day.

Inbound Deflection

Contact Center Automation for Inbound Deflection

Frontdesk resolves routine inbound calls, chats, emails, and texts end to end so they never reach the queue. Live agents see only the contacts that need a person.

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The problem

What you lose without Contact Center Automation (Inbound Deflection).

Tier-1 volume fills the queue

Long hold times and abandons

Cost per contact too high

How Frontdesk solves it

Contact Center Automation tuned for Inbound Deflection.

Resolves tier-1 contacts end to end

Inbound Deflection get an AI that answers calls, chats, emails, and texts and fully resolves routine requests. Order status, hours, billing questions, appointment changes, and FAQs close without a human agent.

Deflects routine volume before it queues

Frontdesk handles the repetitive contacts that fill your queue so live agents only see the work that genuinely needs a person. Lower cost per contact, shorter wait times.

Qualifies and routes before handoff

When a contact needs a human, Frontdesk gathers the details, identifies intent, and routes it to the right team or person with full context attached. No repeating the story.

Automates after-call work

Every interaction gets a summary, a disposition, and a CRM update written automatically. Agents skip the manual wrap-up and move to the next contact.

Handles unlimited concurrent contacts

No hold queues and no busy signals. Frontdesk answers every phone, chat, email, and text at once, so a volume spike never turns into abandoned contacts.

QA and analytics on 100% of interactions

Every call, chat, and email is transcribed, scored, and searchable. Full coverage instead of sampling a few percent, with trends pushed to your CRM and dashboards.

FAQ