Cloud telephony moves the phone system off your premises and into a provider's data centers. You get business numbers, call routing, voicemail, and analytics through software, billed as a subscription.
The payoff is no PBX hardware to buy or maintain, instant scaling, and features like transcription and AI answering that would be impractical to run on local equipment.
Frontdesk gives you a business number answered by an AI receptionist that picks up every call, qualifies the caller, books the appointment, and logs the whole conversation to your CRM.