Automate your Instagram DMs
and never miss a lead.
Frontdesk answers Instagram profile DMs and story replies the moment they arrive, qualifies the lead, books the appointment, and logs it to your CRM. Same AI handles your texts, email, and calls.
What Instagram DM automation actually does.
Every DM and story reply is a lead testing whether you are paying attention. Answer in seconds and the conversation moves forward. Answer hours later and it is gone.
Frontdesk replies the instant a DM lands. It answers questions from your knowledge base, qualifies the person, books an appointment if they are ready, and captures their details into your CRM.
Because the same AI also handles SMS, email, and phone calls, a lead who DMs today and calls tomorrow shows up as one person on one timeline.
Everything a great Instagram DM Automation does. At 1/10th the cost.
Answers profile DMs instantly
You get every Instagram DM answered the moment it lands, day or night, with replies that sound like your brand.
Handles story replies
Replies to your story tap-backs and turns a casual reaction into a captured lead.
Qualifies in the conversation
The AI asks the questions you would ask, gauges intent, and routes hot leads to a human or a call.
One inbox with calls and texts
Instagram DMs sit on the same timeline as SMS, email, Messenger, and phone calls. No tab-switching.
CRM sync on every DM
Each conversation logs to HubSpot, Salesforce, or Pipedrive automatically, contact details included.
Hand off to a person
A teammate can jump into any DM thread the instant a conversation needs a human.
Instagram DM Automation tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
Manual DMs vs Frontdesk.
| Capability | Manual | Basic auto-reply | Frontdesk AI |
|---|---|---|---|
| Response time | Hours | Instant but generic | Instant + on-brand |
| Lead qualification | If you remember | , | Every time |
| Books appointments | Back and forth | , | In the DM |
| CRM record | Rarely | , | Automatic |
| After-hours | , | Generic only | Full conversations |
FAQ
Instagram DM Automation FAQs
Common questions about Instagram DM Automation. If you don't see your question, our team can walk you through it.
Contact supportYes. Instagram DM automation requires an Instagram business or creator account connected to a Facebook page. Frontdesk walks you through the connection.
Answer every DM.
Automatically.
Free 7-day trial. Instant on-brand replies, lead capture, CRM sync. Set up in under 30 minutes.