Clients expect regular updates throughout escrow, and poor communication is the top complaint buyers and sellers have about their agents. Proactive, consistent updates during the 30-to-45-day close drive satisfaction and referrals.
Silence is the number-one client complaint.
By the numbers
#1
client complaint: poor communication
NAR
regular
updates clients expect
referrals
driven by responsiveness
The closing period shapes whether a client refers you. Answering every question instantly and sending proactive updates, even after hours, turns a stressful escrow into a referral source. AI keeps clients informed without adding to the agent’s load.
Frontdesk answers every call, text, and web inquiry 24/7. It qualifies buyers and sellers, books showings, and logs everything to your CRM. Built for agents and brokerages.
Go deeper
FAQ
Common follow-up questions operators ask.
Contact supportProactively at every milestone, and instantly whenever they reach out. Automation ensures no question goes unanswered.
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