Frontdesk
Client Retention fact sheet

Therapy client lifetime value

A therapy client attending weekly sessions over months represents substantial recurring revenue, often thousands of dollars across a course of treatment. Retaining clients and re-engaging past ones is therefore far more valuable than constantly replacing them.

Retention compounds over a course of care.

By the numbers

$1,000s

per course of treatment

recurring

weekly session revenue

retention

beats constant replacement

Protect the recurring revenue

Because each client represents months of recurring sessions, reducing avoidable dropout has outsized financial impact. Responsive communication and easy scheduling protect that lifetime value far more cheaply than acquiring replacements.

Never miss another client inquiry

Frontdesk answers every call, text, and web inquiry 24/7. It runs new-client intake, answers insurance and cost questions, books sessions, and routes clinical matters to you. Built for therapists and group practices.

FAQ

More on therapy client lifetime value

Common follow-up questions operators ask.

Contact support

A retained client is worth thousands in recurring sessions, and far cheaper to keep than to replace.

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