AI IVR. No more phone trees.
Callers just talk.
Retire "press 1 for sales." An AI IVR that lets callers speak naturally, understands what they need, routes the call instantly, and resolves routine requests without a human. 24/7 across phone, SMS, email, and chat. Native CRM sync. Start for free.
The touch-tone phone tree is why callers hang up.
Legacy IVR forces every caller through rigid number menus. "Press 1 for sales, press 2 for support, press 9 to repeat." Callers mash zero, pick the wrong option, sit on hold, and abandon. The menu that was meant to route calls is the reason people give up.
An AI IVR replaces the phone tree with natural conversation. Frontdesk answers, listens to what the caller actually wants, detects the intent, and routes the call directly. It answers FAQs and resolves simple requests on its own, and when a human is needed it collects the details first and transfers warm.
The result is fewer lost callers, less time wasted in menus, and staff who only handle the calls that genuinely need them. Frontdesk runs 24/7 in 20+ languages, sets up in about 30 minutes, and syncs every call to your CRM.
Everything a great AI IVR does. At 1/10th the cost.
Callers speak instead of pressing buttons
Businesses get an AI IVR that greets every caller in natural language. No "press 1 for sales, press 2 for billing." People just say what they need and the AI understands.
Detects intent and routes intelligently
Frontdesk listens to what the caller actually wants, identifies the intent, and routes to the right person or department. No menu mazes, no wrong-transfer dead ends.
Answers FAQs and resolves simple requests
Hours, location, pricing, order status, appointment confirmations. The AI IVR handles routine questions end to end so a human never has to pick up for them.
Collects details before any transfer
When a call does need a person, Frontdesk captures the name, reason, and context first and hands it over warm. Your team picks up already knowing why the caller is on the line.
Deflects routine calls from your staff
Repetitive, low-value calls get resolved by the AI. Your people only handle the conversations that genuinely need a human, so nobody is stuck reading off a script.
Runs 24/7 in 20+ languages
Nights, weekends, holidays, and peak overflow. The AI IVR answers every call in the caller preferred language across phone, with SMS, email, and chat on the same agent.
AI IVR tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Frontdesk vs legacy IVR and telecom vendors.
| Capability | Legacy touch-tone IVR | Telecom IVR vendors | Frontdesk AI |
|---|---|---|---|
| How callers navigate | Number menus | Number menus | Natural speech |
| Intent detection + routing | , | Add-on | Built in |
| Resolves FAQs without a human | , | Limited | Yes |
| Setup | Manual tree config | Weeks of provisioning | 30 minutes |
| Pricing | Per-seat PBX | Per-minute | Free |
FAQ
AI IVR FAQs
Common questions about AI IVR. If you don't see your question, our team can walk you through it.
Contact supportAn AI IVR system replaces the traditional touch-tone phone tree with conversational AI. Instead of pressing numbers, callers say what they need. The AI detects their intent, routes the call to the right place, answers common questions, and collects details before any transfer to a human.
Retire the phone tree.
Let callers just talk.
Frontdesk answers every call in natural language, routes by intent, resolves routine requests, and transfers warm when a human is needed. 24/7, 20+ languages, native CRM sync. Start for free.