How is an AI IVR different from a regular IVR?

A regular IVR makes callers navigate rigid number menus. An AI IVR understands natural speech, detects intent, answers questions, and routes the call directly. There is no menu to memorize and no wrong-button dead ends.

Will callers know they reached an automated system?

They reach a helpful voice that answers their question or routes them in one step. Frontdesk uses a natural conversational voice tuned to your tone, so the experience feels like talking to a capable front-desk person, not a phone tree.

Can it transfer to a live person when needed?

Yes. The AI IVR resolves what it can, and for anything that needs a human it collects the caller name and reason, then transfers warm to the right person or department with full context.

How fast can I set it up?

About 30 minutes. Forward or port your number for free, tell Frontdesk your departments and FAQs, and the AI IVR is live the same day. No telecom-style provisioning or per-minute contracts.

Call Routing

AI IVR for Intelligent Call Routing

Frontdesk routes every call by understanding what the caller says, not by mapping button presses. Right person, right department, first try.

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The problem

What you lose without AI IVR (Call Routing).

Wrong-department transfers

Callers lost in number menus

No context on routed calls

How Frontdesk solves it

AI IVR tuned for Call Routing.

Callers speak instead of pressing buttons

Call Routing get an AI IVR that greets every caller in natural language. No "press 1 for sales, press 2 for billing." People just say what they need and the AI understands.

Detects intent and routes intelligently

Frontdesk listens to what the caller actually wants, identifies the intent, and routes to the right person or department. No menu mazes, no wrong-transfer dead ends.

Answers FAQs and resolves simple requests

Hours, location, pricing, order status, appointment confirmations. The AI IVR handles routine questions end to end so a human never has to pick up for them.

Collects details before any transfer

When a call does need a person, Frontdesk captures the name, reason, and context first and hands it over warm. Your team picks up already knowing why the caller is on the line.

Deflects routine calls from your staff

Repetitive, low-value calls get resolved by the AI. Your people only handle the conversations that genuinely need a human, so nobody is stuck reading off a script.

Runs 24/7 in 20+ languages

Nights, weekends, holidays, and peak overflow. The AI IVR answers every call in the caller preferred language across phone, with SMS, email, and chat on the same agent.

FAQ