How is this different from carrier call screening?

Carrier screening (Verizon Call Filter, AT&T Call Protect) blocks known spam numbers. Frontdesk runs AI on the conversation itself. We block spam plus route legitimate calls by intent, urgency, and CRM context.

Will real customers get blocked?

No. Frontdesk only blocks confirmed spam or unverified numbers based on configurable rules. Real customers either ring through (whitelist) or get the AI greeting and are routed appropriately.

What happens to calls I do not want to take?

You choose. Send to AI receptionist (handles the call), send to voicemail, or block entirely. Frontdesk transcribes and summarizes anything that lands.

How fast is the screening?

Under 3 seconds. The caller hears "One moment" while Frontdesk identifies the number, runs spam check, and presents the call card to you.

iPhone

Call Screening on iPhone

Frontdesk screens iPhone calls with AI, CRM context, and intent routing. Beyond what Silence Unknown Callers offers.

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The problem

What you lose without Call Screening (iPhone).

Silence Unknown blocks real callers

No intent detection

No AI fallback

How Frontdesk solves it

Call Screening tuned for iPhone.

AI screens before you pick up

Every inbound call gets a quick AI screen. iPhone see who is calling, why, and how urgent before deciding to answer.

Spam and robocall filter

Block known spam, suspected robocalls, and unverified numbers automatically. Or send them to a dead-end greeting.

Route by intent

Sales calls to sales, support to support, vendors to voicemail. AI decides based on the conversation.

Auto-summary if you decline

Declined calls still get a transcript and summary. You decide whether to call back.

Whitelist VIP callers

VIP customers, partners, key contacts skip the screen and ring through directly.

CRM context on every call

See the caller name, deal stage, last conversation, and account tier before you answer.

FAQ