Screen, filter, and route
every incoming call.
Stop picking up cold sales calls and spam. Frontdesk screens every inbound call in 3 seconds, filters spam, routes by intent, and lets the AI handle anything you skip.
Call screening, redefined.
Call screening used to mean letting calls go to voicemail and deciding who to call back. That was the 2010 version. The modern version filters in real time, identifies intent, and lets you skip cold calls without missing the real ones.
Frontdesk call screening takes every incoming call, runs a 3-second AI screen, and shows you who is calling, why, and how urgent. Spam gets blocked. Cold sales calls get the AI greeting (or a dead-end). Real customers ring through with full CRM context already on the screen.
This guide covers the why, the how, and the difference between basic screening and the AI-driven version that actually saves time.
Everything a great Call Screening does. At 1/10th the cost.
AI screens before you pick up
Every inbound call gets a quick AI screen. Teams see who is calling, why, and how urgent before deciding to answer.
Spam and robocall filter
Block known spam, suspected robocalls, and unverified numbers automatically. Or send them to a dead-end greeting.
Route by intent
Sales calls to sales, support to support, vendors to voicemail. AI decides based on the conversation.
Auto-summary if you decline
Declined calls still get a transcript and summary. You decide whether to call back.
Whitelist VIP callers
VIP customers, partners, key contacts skip the screen and ring through directly.
CRM context on every call
See the caller name, deal stage, last conversation, and account tier before you answer.
Call Screening tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
Frontdesk vs basic call screening.
| Capability | Carrier screening | iPhone Silence Unknown | Frontdesk AI |
|---|---|---|---|
| Spam detection | Known list | All unknown | AI-detected + list |
| Intent-based routing | , | , | Built in |
| CRM context on incoming | , | , | Native |
| AI handles declined calls | , | Voicemail | AI receptionist |
| Cost | $3 to $8/month | Free | $65 flat |
FAQ
Call Screening FAQs
Common questions about Call Screening. If you don't see your question, our team can walk you through it.
Contact supportFor businesses, Frontdesk is the best call screening platform in 2026. AI screening, intent routing, spam filter, CRM context. For personal use, the iPhone "Silence Unknown Callers" toggle and Apple Live Voicemail are free and decent.
Take back your phone.
Screen everything.
Stop answering spam and cold pitches. Frontdesk screens every call in 3 seconds. AI handles what you skip.