Does Frontdesk do comment-to-DM on Instagram?

Yes. Set a keyword, and any comment containing it triggers an automatic DM that opens into a full conversation, not just a one-time link.

How is this different from a basic comment-to-DM tool?

Most tools send one canned message and stop. Frontdesk answers the questions that follow, books appointments, and logs the lead to your CRM.

Can I deliver a coupon or download?

Yes. The triggered DM can include a coupon code, download link, or booking link, then continue the conversation.

Where do the leads go?

Every comment-to-DM conversation syncs to your CRM with contact details and a transcript.

Promos

Comment-to-DM Automation for Promotions

Send coupon codes by DM the instant someone comments, then keep selling.

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The problem

What you lose without Comment-to-DM Automation (Promos).

Coupon links lost in comments

No sales conversation after the code

Promo interest never captured

How Frontdesk solves it

Comment-to-DM Automation tuned for Promos.

Triggers a DM from any comment

When someone comments your keyword, Promos send them a DM automatically and start a real conversation.

Keeps the conversation going

The DM is not a dead-end link. Frontdesk answers follow-up questions, qualifies the lead, and books if they are ready.

Captures the lead

Name, contact details, and intent land in your CRM the moment the DM turns into a conversation.

Works across channels

A comment-to-DM lead who later texts or calls shows up as one person on one timeline.

Sends the link or the offer

Deliver the coupon, guide, or booking link instantly, then keep talking.

Hand off to a person

Pull any thread into a human conversation the moment it needs one.

FAQ