A VoIP phone is any device that makes calls over the internet. It can be a physical handset that looks like a normal desk phone but plugs into your network, or a software app (a softphone) running on a computer or mobile device.
VoIP phones cost less to run than landlines, carry features like transcription and call routing natively, and scale up or down in software.
Frontdesk gives you a business number answered by an AI receptionist that picks up every call, qualifies the caller, books the appointment, and logs the whole conversation to your CRM.