Cloud communications covers any business voice, text, or video service run from a provider's data centers rather than on-site equipment. Calls, messages, and meetings travel over the internet and are managed in software.
The model removes hardware, scales on demand, and keeps every channel in one place. It is the foundation under VoIP, UCaaS, and modern contact centers.
Frontdesk gives you a business number answered by an AI receptionist that picks up every call, qualifies the caller, books the appointment, and logs the whole conversation to your CRM.