IP telephony is the broad term for carrying voice over an internet protocol network. VoIP is the most common form of it. The shift moved calling from dedicated circuits to shared data networks.
Running voice over IP unlocks software features: routing, recording, transcription, and analytics that legacy telephony could never offer, all managed in the cloud.
Frontdesk gives you a business number answered by an AI receptionist that picks up every call, qualifies the caller, books the appointment, and logs the whole conversation to your CRM.