How is Frontdesk different from WellReceived or notifyMD?

WellReceived and notifyMD are HIPAA-compliant human answering services. Frontdesk is AI-first, HIPAA-compliant, with native EHR sync. AI handles 95% of calls; humans escalate the rest. Lower cost, faster setup.

Is HITRUST certification the same as HIPAA?

No. HIPAA is the federal law. HITRUST is a certification framework that validates HIPAA compliance plus additional security controls. Frontdesk is HITRUST-aligned (not certified, which is rare for AI-first vendors). notifyMD holds HITRUST certification.

Can the AI handle protected health information safely?

Yes. PHI is encrypted in transit and at rest, access-controlled, and audit-logged. AI conversation transcripts are stored in the same compliance envelope as your EHR data.

What if a breach happens?

We follow the HIPAA Breach Notification Rule: investigation within 24 hours, customer notification within 60 days as required. SOC 2 controls and HITRUST alignment minimize the surface area.

Built for Medical Practices

HIPAA-Compliant Answering Service for Medical Practices

HIPAA-compliant answering for medical practices. BAA included, Athenahealth/Epic/Cerner sync, prescription refill handling.

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The problem

What Medical Practices lose without HIPAA-Compliant Answering Service.

Refill calls dominate

Front desk overwhelmed

After-hours triage manual

How Frontdesk solves it

HIPAA-Compliant Answering Service tuned for Medical Practices.

BAA included on every plan

Medical Practices get a Business Associate Agreement before the first call. SOC 2 Type II and HITRUST-aligned by default.

PHI encrypted end-to-end

In transit (TLS 1.3) and at rest (AES-256). Audit logs on every access. Role-based permissions standard.

Designated compliance officer

Internal audits, policy updates, and breach-response procedures handled by a dedicated HIPAA Compliance Officer.

Secure call recording and storage

Recordings encrypted, access-controlled, and retained per your policy (12 months default, up to 7 years configurable).

Crisis routing for behavioral health

AI detects crisis language and routes immediately to 988, on-call clinician, or your configured emergency line.

Integrates with EHR and PM software

SimplePractice, TherapyNotes, Athenahealth, Epic, Cerner. Calls become structured records inside your existing system.

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