HIPAA-compliant answering service.
BAA on every plan.
Healthcare practices, therapy offices, dental offices. Frontdesk is HIPAA-compliant, BAA-backed, and runs 24/7. Native EHR sync, encrypted PHI, audit logs included.
HIPAA-compliant call handling, properly built.
Healthcare practices have a hard problem. Patient calls happen constantly. PHI is involved in every conversation. Voicemail is a compliance liability. Outsourced answering services charge premium tiers for HIPAA. The economics are brutal.
A HIPAA-compliant answering service solves this with proper controls: BAA in place, encrypted communication, access-controlled storage, audit-logged interactions, and a designated compliance officer.
Frontdesk delivers all of that on the base plan. SOC 2 Type II certified, HITRUST-aligned, BAA available before the first call. AI handles 95% of inbound calls (intake, scheduling, FAQs) and routes the 5% that need clinical judgment to a human.
Everything a great HIPAA-Compliant Answering Service does. At 1/10th the cost.
BAA included on every plan
Healthcare practices get a Business Associate Agreement before the first call. SOC 2 Type II and HITRUST-aligned by default.
PHI encrypted end-to-end
In transit (TLS 1.3) and at rest (AES-256). Audit logs on every access. Role-based permissions standard.
Designated compliance officer
Internal audits, policy updates, and breach-response procedures handled by a dedicated HIPAA Compliance Officer.
Secure call recording and storage
Recordings encrypted, access-controlled, and retained per your policy (12 months default, up to 7 years configurable).
Crisis routing for behavioral health
AI detects crisis language and routes immediately to 988, on-call clinician, or your configured emergency line.
Integrates with EHR and PM software
SimplePractice, TherapyNotes, Athenahealth, Epic, Cerner. Calls become structured records inside your existing system.
HIPAA-Compliant Answering Service tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Frontdesk vs the leading HIPAA answering services.
| Capability | WellReceived | notifyMD | AI Frontdesk |
|---|---|---|---|
| BAA included | Yes | Yes | Yes |
| HITRUST certified | No | Yes | Aligned |
| AI handling | Human-only | Human-only | AI + human |
| EHR integration | Limited | Limited | Native |
| Pricing | $250+/mo | Per-minute | $109/mo flat |
FAQ
HIPAA-Compliant Answering Service FAQs
Common questions about HIPAA-Compliant Answering Service. If you don't see your question, our team can walk you through it.
Contact supportAn answering service that handles patient calls under a Business Associate Agreement (BAA), with encrypted PHI handling, access controls, audit logs, and breach response. Frontdesk delivers all of that on the base plan.
Yes. HIPAA requires a BAA between you (the Covered Entity) and the service (the Business Associate). Frontdesk provides the BAA before you go live.
Yes. PHI is encrypted in transit (TLS 1.3) and at rest (AES-256). Access-controlled. Audit-logged. The same controls your EHR uses.
Therapists, psychiatrists, dentists, medical practices, behavioral health, home health, urgent care, specialty clinics. Anyone in the Covered Entity category under HIPAA.
Under a day. BAA signed, AI trained on your practice, EHR connected. Live the same day.
HIPAA-compliant answering.
On day one.
BAA included, SOC 2 Type II, native EHR sync. AI handles 95% of calls; humans escalate the rest. Free 7-day trial.