HIPAA-compliant answering service.
BAA on every plan.
Healthcare practices, therapy offices, dental offices. Frontdesk is HIPAA-compliant, BAA-backed, and runs 24/7. Native EHR sync, encrypted PHI, audit logs included.
HIPAA-compliant call handling, properly built.
Healthcare practices have a hard problem. Patient calls happen constantly. PHI is involved in every conversation. Voicemail is a compliance liability. Outsourced answering services charge premium tiers for HIPAA. The economics are brutal.
A HIPAA-compliant answering service solves this with proper controls: BAA in place, encrypted communication, access-controlled storage, audit-logged interactions, and a designated compliance officer.
Frontdesk delivers all of that on the base plan. SOC 2 Type II certified, HITRUST-aligned, BAA available before the first call. AI handles 95% of inbound calls (intake, scheduling, FAQs) and routes the 5% that need clinical judgment to a human.
Everything a great HIPAA-Compliant Answering Service does. At 1/10th the cost.
BAA included on every plan
Healthcare practices get a Business Associate Agreement before the first call. SOC 2 Type II and HITRUST-aligned by default.
PHI encrypted end-to-end
In transit (TLS 1.3) and at rest (AES-256). Audit logs on every access. Role-based permissions standard.
Designated compliance officer
Internal audits, policy updates, and breach-response procedures handled by a dedicated HIPAA Compliance Officer.
Secure call recording and storage
Recordings encrypted, access-controlled, and retained per your policy (12 months default, up to 7 years configurable).
Crisis routing for behavioral health
AI detects crisis language and routes immediately to 988, on-call clinician, or your configured emergency line.
Integrates with EHR and PM software
SimplePractice, TherapyNotes, Athenahealth, Epic, Cerner. Calls become structured records inside your existing system.
HIPAA-Compliant Answering Service tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Frontdesk vs the leading HIPAA answering services.
| Capability | WellReceived | notifyMD | Frontdesk AI |
|---|---|---|---|
| BAA included | Yes | Yes | Yes |
| HITRUST certified | No | Yes | Aligned |
| AI handling | Human-only | Human-only | AI + human |
| EHR integration | Limited | Limited | Native |
| Pricing | $250+/mo | Per-minute | $109/mo flat |
FAQ
HIPAA-Compliant Answering Service FAQs
Common questions about HIPAA-Compliant Answering Service. If you don't see your question, our team can walk you through it.
Contact supportAn answering service that handles patient calls under a Business Associate Agreement (BAA), with encrypted PHI handling, access controls, audit logs, and breach response. Frontdesk delivers all of that on the base plan.
HIPAA-compliant answering.
On day one.
BAA included, SOC 2 Type II, native EHR sync. AI handles 95% of calls; humans escalate the rest. Free 7-day trial.