Mental health answering service.
24/7. HIPAA-compliant.
Therapy practices, psychiatry offices, behavioral health clinics. Frontdesk handles intake with empathy, routes crisis calls in seconds, and syncs to your EHR automatically.
Mental health answering, done with care.
Mental health practices answer calls all day. Most are routine: intake requests, appointment changes, insurance questions, refill calls. A handful are not: crisis, escalation, urgent situations. Both kinds need handling, and the second kind needs human judgment fast.
A mental health answering service covers both. The right one is HIPAA-compliant, BAA-backed, and trained to handle clinical contexts with empathy. Routine calls get handled. Crisis calls get routed in seconds.
Frontdesk runs 24/7, integrates with SimplePractice, TherapyNotes, Headway, Alma, and Spruce Health, detects crisis language and routes to 988 or your on-call line, and costs $109/month with no per-call surcharges.
Everything a great Mental Health Answering Service does. At 1/10th the cost.
Trained on mental health workflows
Mental health practices get AI tuned for the work. Intake questions stay non-clinical. Empathy is baked into the voice. Clients feel cared for, not processed.
Crisis routing in seconds
AI listens for crisis language and routes immediately to 988, on-call clinician, or your configured emergency line.
BAA and HIPAA on every plan
Business Associate Agreement included. SOC 2 Type II. HITRUST-aligned. PHI encrypted in transit and at rest.
EHR sync (SimplePractice, TherapyNotes, Headway)
Intake, appointments, insurance details land in your EHR automatically.
Bilingual coverage standard
English and Spanish on every plan. Match the demographic of your community.
Sliding-scale and insurance handling
AI explains sliding-scale policy, accepted insurance, and out-of-network options without sending callers to voicemail.
Mental Health Answering Service tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
Frontdesk vs traditional mental health answering services.
| Capability | notifyMD | Map Communications | Frontdesk AI |
|---|---|---|---|
| HIPAA + BAA | Yes | Yes | Yes |
| AI handling | Human-only | Human-only | AI + human |
| Crisis routing to 988 | Manual | Manual | Built in |
| EHR sync | Limited | Zapier | Native |
| Pricing | Per-minute | Per-minute | $109 flat |
FAQ
Mental Health Answering Service FAQs
Common questions about Mental Health Answering Service. If you don't see your question, our team can walk you through it.
Contact supportAn answering service tuned for therapy, psychiatry, and behavioral health practices. HIPAA-compliant, trained on mental health workflows, and able to route crisis calls to human or hotline immediately.
Mental health answering.
Done with care.
BAA included, 988 routing built in, EHR sync native. Free 7-day trial.