Property management answering service,
powered by AI.
Leasing inquiries after hours, maintenance calls at 2am, tenant questions all day. Frontdesk answers every one, books tours on your calendar, and writes the details back to your property management software.
An answering service for property managers, run by AI.
A property management answering service answers the calls a leasing office cannot: after hours, on weekends, during tours, and whenever every line is busy. It takes leasing inquiries, maintenance requests, and general tenant questions, then routes each one to the right person with the details already captured.
Traditional services staff this with people and charge by the minute or the call. Frontdesk does it with an AI receptionist that answers on every call, qualifies the caller in natural language, books tours live on your calendar, and confirms by SMS before the caller hangs up.
Every conversation is written back to your stack. Frontdesk integrates bidirectionally with Yardi Voyager, Yardi Breeze, RealPage OneSite, Entrata, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, and DoorLoop, and syncs call summaries to CRMs such as HubSpot and Salesforce.
Who it is for. Single-family portfolios spread across a metro, residential buildings with one office covering several addresses, and multifamily operators running conventional, build-to-rent, student housing, senior living, and affordable portfolios.
Everything a great Property Management Answering Service does. At 1/10th the cost.
Tenant calls answered 24/7
Property managers get a line that is answered on every call, day or night, including weekends and holidays.
After-hours leasing calls captured
Prospects who call after the leasing office closes get answered, qualified, and booked instead of reaching voicemail.
Maintenance calls triaged and routed
The AI captures the unit, the issue, and the urgency, then live-transfers urgent calls to your on-call team using rules you set.
Tours booked live on the call
Frontdesk reads your calendar, offers open slots, books the tour, and confirms by SMS before the caller hangs up.
Written back to your property management software
Bidirectional integration with Yardi Voyager, Yardi Breeze, RealPage OneSite, Entrata, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, and DoorLoop.
Answers in the caller language
Frontdesk speaks 20+ languages and auto-detects the caller language, so Spanish-speaking residents are served on the same line.
Property Management Answering Service tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
How AI answering compares to the alternatives.
| Capability | Voicemail | Traditional answering service | AI Frontdesk |
|---|---|---|---|
| Answers after hours and weekends | Recording only | Varies by plan | 24/7 standard |
| Books tours during the call | , | Varies by provider | Live on your calendar |
| Routes urgent maintenance calls | , | Message and callback | Live transfer on your rules |
| Writes back to your PMS | , | Varies by provider | Yardi, RealPage, Entrata, AppFolio, Buildium |
| Serves callers in other languages | , | Varies by provider | 20+ languages, auto-detected |
FAQ
Property Management Answering Service FAQs
Common questions about Property Management Answering Service. If you don't see your question, our team can walk you through it.
Contact supportA property management answering service answers inbound calls on behalf of a property management team, usually after hours, at weekends, or when every line is busy. It handles leasing inquiries, maintenance requests, and tenant questions, then routes each call or message to the right person. AI services such as Frontdesk go further than message taking: they qualify the caller, book the tour, and write the details back to your property management software.
Answer every resident and prospect call.
Day and night.
Frontdesk handles leasing inquiries, maintenance triage, and tenant questions around the clock, books tours live, and writes every conversation back to your property management software.