The gap between expectation and reality
Renters expect a near-immediate reply, but human teams average hours and miss many leads entirely. AI closes the gap by responding instantly to every lead.
Leasing fact sheet
Leasing response time benchmarks
The average leasing lead waits hours for a first response, and a meaningful share are never contacted at all, even though leads contacted within five minutes convert dramatically better.
Most teams respond far slower than leads expect.
By the numbers
hours
typical first-response time
Frontdesk operator benchmark, 2026
30%
of leads never contacted
Frontdesk operator benchmark, 2026
< 30s
AI first-response time
Never miss another tenant call
Frontdesk answers every call, text, and chat 24/7. It qualifies prospects, books tours, triages maintenance, and logs everything to your CRM. Built for property management.
Go deeper
Related property management facts
FAQ
More on leasing response time benchmarks
Common follow-up questions property managers ask.
Contact supportUnder five minutes at minimum, ideally under one. AI achieves sub-30-second response consistently.