A large share of therapy inquiries, often 40 percent or more, go unanswered because solo therapists are in session and cannot pick up. A prospective client in distress who reaches voicemail usually calls the next practice on their list.
In session means the phone goes unanswered.
By the numbers
40%+
of inquiries unanswered
Frontdesk operator benchmark, 2026
in session
top reason calls are missed
next call
where the client goes instead
Someone reaching out for therapy is often anxious and ready to act now. If they hit voicemail, they rarely leave a message and rarely call back. An AI receptionist answers every inquiry instantly so no client in need slips away.
Frontdesk answers every call, text, and web inquiry 24/7. It runs new-client intake, answers insurance and cost questions, books sessions, and routes clinical matters to you. Built for therapists and group practices.
Go deeper
FAQ
Common follow-up questions operators ask.
Contact supportReaching out is hard enough; voicemail adds friction. Most simply call another practice instead.
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