The window of readiness
Deciding to start therapy is a hard step, and the motivation can pass. Responding instantly captures the client while they are ready. AI answers every inquiry the moment it arrives, day or night.
Intake fact sheet
Responding to therapy inquiries
Therapists should respond to new client inquiries within minutes to a few hours at most. Prospective clients reaching out for mental health support are often in a moment of readiness that fades quickly if no one responds.
Readiness fades fast when no one answers.
By the numbers
minutes
ideal response time
fades
client readiness over hours
24/7
coverage that catches it
Never miss another client inquiry
Frontdesk answers every call, text, and web inquiry 24/7. It runs new-client intake, answers insurance and cost questions, books sessions, and routes clinical matters to you. Built for therapists and group practices.
Go deeper
Related therapy facts
Faster is better. Instant response captures clients before their readiness fades or they call elsewhere.