Do I need the WhatsApp Business API?

Frontdesk handles the WhatsApp Business connection for you during setup, so you do not need to wire up the API yourself.

Can it reply in other languages?

Yes. English and Spanish are standard, and the AI replies in the language the customer uses.

Can a person take over a WhatsApp chat?

Any time. A teammate can step into a thread instantly, and the AI steps back until handed control again.

Where do WhatsApp conversations appear?

In the Unified Inbox, next to Instagram, Messenger, SMS, email, and phone calls.

After Hours

After-Hours WhatsApp Automation

Frontdesk holds full WhatsApp conversations overnight and on weekends.

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The problem

What you lose without WhatsApp Business Automation (After Hours).

Late messages ignored until morning

Weekend inquiries lost

No coverage outside hours

How Frontdesk solves it

WhatsApp Business Automation tuned for After Hours.

Answers WhatsApp instantly

After Hours reply to every WhatsApp message in seconds, around the clock, in the customer's language.

Qualifies and books

The AI asks your qualifying questions and books appointments live inside the WhatsApp thread.

Bilingual by default

English and Spanish on every plan, so WhatsApp-first customers are answered in their language.

One inbox with calls and DMs

WhatsApp sits on the same timeline as SMS, Instagram, email, and phone calls.

CRM sync on every chat

Each WhatsApp conversation logs to HubSpot, Salesforce, or Pipedrive automatically.

Human takeover

A teammate can step into any WhatsApp thread instantly.

FAQ