Answering service for medical
offices.
Patient calls answered 24/7. Appointment booking in your EHR. Refill triage by protocol. Crisis routing in seconds. HIPAA-compliant.
Medical answering, redesigned around the EHR.
Medical offices answer the same calls all day. Refill requests, appointment booking, lab result questions, insurance verification, intake. Front-desk staff burn out, and after-hours triage is brutal.
An answering service for medical offices picks up every patient call, handles routine requests, triages clinical urgency, and runs 24/7. HIPAA-compliant from day one.
Native integrations with Athenahealth, Epic, Cerner, eClinicalWorks, Practice Fusion. Bilingual standard.
Everything a great Answering Service for Medical Offices does. At 1/10th the cost.
HIPAA + BAA on day one
Medical practices get encrypted PHI handling, SOC 2 Type II, and BAA before the first call.
Patient calls answered 24/7
Appointment booking, refill triage, lab result inquiries, intake. AI handles 95%.
EHR sync (Athenahealth, Epic, Cerner)
Native integrations with Athenahealth, Epic, Cerner, eClinicalWorks, Practice Fusion.
Crisis routing built in
Detects chest pain, severe symptoms, mental health crises. Routes to 911, on-call MD, or your protocol.
Bilingual on every plan
English and Spanish standard. 18 more languages available.
Flat $109/month
Compare to medical answering services at $300 to $1,500/month with HIPAA premiums.
Answering Service for Medical Offices tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
Frontdesk vs medical answering services.
| Capability | WellReceived | notifyMD | Frontdesk AI |
|---|---|---|---|
| AI handling | Human-only | Human-only | AI + human |
| EHR sync | Limited | Limited | Native |
| Crisis routing | Manual | Manual | Built in |
| BAA included | Yes | Yes | Yes |
| Pricing | $250+/mo | Per-minute | $109 flat |
FAQ
Answering Service for Medical Offices FAQs
Common questions about Answering Service for Medical Offices. If you don't see your question, our team can walk you through it.
Contact supportFrontdesk for medical practices with AI handling, EHR sync, and HIPAA compliance. WellReceived and notifyMD are the strongest human-only options.
Medical answering. HIPAA-ready.
24/7 AI handling.
Free 7-day trial with BAA included. Native EHR sync, crisis routing built in, bilingual standard.