How much can AI resolve?

Industry data: AI resolves up to 50% of tickets autonomously. Top performers reduce MTTR by 45% in the first year.

Does it work with my helpdesk?

Native integration with Zendesk, HubSpot Service Hub, Help Scout, Freshdesk, Front, Gorgias.

How is this different from chatbot?

A chatbot handles chat conversations. An AI ticketing system creates, routes, prioritizes, and resolves tickets across channels.

What about IT service desk vs customer support?

Frontdesk covers customer support. For IT service desk specifically, Aisera, Moveworks, Atera are options.

HubSpot Service Hub

AI Ticketing for HubSpot Service Hub

Frontdesk syncs with HubSpot Service Hub for end-to-end ticket automation.

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The problem

What you lose without AI Ticketing System (HubSpot Service Hub).

Service Hub AI add-on

No multi-channel native

Workflow triggers limited

How Frontdesk solves it

AI Ticketing System tuned for HubSpot Service Hub.

Resolves tickets end-to-end

HubSpot Service Hub get AI that classifies, routes, and resolves 50%+ of tickets without human handoff.

Auto-categorization and routing

AI reads each ticket, applies the right tags, routes to the right queue, and prioritizes.

Multi-channel ticket creation

Tickets created from phone, SMS, email, chat. One agent across channels.

Native helpdesk integration

Zendesk, HubSpot Service Hub, Help Scout, Freshdesk, Front, Gorgias.

Knowledge base auto-search

AI surfaces relevant KB articles, drafts responses, and tags ticket with solution.

Flat $65/month

Compare to Zendesk AI ($150+/agent), Salesforce Service Cloud ($75+/agent), Devrev (enterprise).

FAQ