Clear Speech Case Study | Frontdesk AI
Case Study Written by Ben Holding

How Clear Speech & Language Moved Its Waitlist to 0 with an AI Receptionist

How a pediatric speech therapy clinic captured every referral, eliminated their waitlist, and saved 100+ hours a month—all with AI.

97%
Resolution Rate
100+
Hours Saved on the Phone
200+
Patients a Day
"We're a communication company. But we had communication breakdowns everywhere—between patients, referrals, and even our own team."
TH
Tiffany Hurd
Operations Manager, Clear Speech
Company
Clear Speech & Language
Industry
Pediatric & Adult Speech Therapy
Location
Anaheim, CA
Mission
"Communication changes lives"
Referral capture & routing
Multilingual support
Automated workflows

Introduction

Clear Speech & Language is a pediatric and adult speech therapy clinic in Anaheim, CA, built on one belief: communication changes lives. But as demand grew, their small, high-volume team struggled to keep up with the flood of calls and referrals.

With 200+ patients a day and a tiny admin team, every call to the clinic was critical. Patients needed care and referral opportunities needed to be answered. They had a backlog of 20 kids waiting to receive care.

The Challenge

Lost Revenue
Over eight months, they missed 10–11 referral opportunities worth thousands of dollars each.
Long Calls
Simple questions turned 2-minute calls into 20 minutes long. Staff were 'too busy on the phone.'
Language Barriers
Many families spoke Spanish, Farsi, Russian and would hang up when no one could help.

The Results

After just one month with an AI receptionist.

100%
Referral opportunities captured—zero missed
0
Kids on waitlist (down from 20)
100+
Hours saved per month on phone calls
4+
Languages supported—Spanish, Farsi, Russian & more
Every
Call transcribed, logged, and trackable

The Impact

Clear Speech was able to capture more referral opportunities, liberate their administrators from tedious phone calls, and increase their clinic's capacity to serve more children.

"It has changed our front desk. It's incredible how much my admins prior said how busy it was and now they're struggling to find stuff to do."
TH
Tiffany Hurd
Operations Manager, Clear Speech

Featured in this story

TH
Tiffany Hurd
Operations Manager, Clear Speech & Language

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