PBX Call Recording: every call,
in your CRM
Frontdesk ingests every call from your existing PBX — RingCentral, 3CX, Dialpad, Vonage, Aircall — transcribes, tags by intent and outcome, and syncs to your CRM automatically.
PBX call recording closes the gap between "our team is on calls all day" and "we have no idea what was said."
Most businesses run their phone system on a PBX — RingCentral, 3CX, Dialpad, Vonage, Aircall, Grasshopper. Calls happen all day, but the conversation data lives in scattered recordings that nobody listens to.
PBX call recording with Frontdesk fixes that. Every call is ingested from your existing PBX, transcribed, classified by intent and outcome, and pushed to your CRM with structured fields. Recordings are searchable. Coaching is visible. Compliance is enforced.
For sales teams, support teams, and any operation that lives on the phone, PBX call recording turns voice data from a black hole into a coaching, compliance, and CRM asset.
Everything a great PBX Call Recording does — at 1/10th the cost.
Ingests every PBX system
Works with RingCentral, 3CX, Dialpad, Vonage, Aircall, Grasshopper, and any modern PBX — ideal for your team workflows.
AI transcription + summary
Every call transcribed, summarized, and indexed for search.
Auto-classified by intent
AI tags every call by intent, outcome, sentiment, and topic.
Pushes to your CRM
Call summaries, structured fields, and recordings sync to HubSpot, Salesforce, Pipedrive, or your stack.
Coaching insights
Manager dashboards with rep-level talk ratios, objection patterns, and outcome benchmarks.
Compliance retention
Configurable retention, search, and access controls — built for compliance-heavy industries.
PBX Call Recording tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
Why teams replace built-in PBX recording first.
| Capability | Native PBX Recording | Generic Tools | Frontdesk AI |
|---|---|---|---|
| AI transcription | Add-on | Limited | Built in |
| Intent + outcome tagging | — | Limited | AI-powered |
| CRM sync | Partial | Manual | Direct |
| Coaching insights | — | Add-on | Built in |
| Compliance retention | Limited | Add-on | Configurable |
FAQ
PBX Call Recording FAQs
Common questions about PBX Call Recording. If you don't see your question, our team can walk you through it.
Contact supportPBX call recording captures every phone call from your business PBX (RingCentral, 3CX, Dialpad, etc.), transcribes it, tags by intent and outcome, and syncs the data to your CRM.
Deploy PBX call recording today.
Unlock every call.
Connect your PBX, sync to your CRM, and start surfacing what your team actually says on calls.