The triage steps
AI gathers the unit, issue type, and severity, asks about access and pets, classifies urgency against your criteria, and either dispatches on-call staff or schedules and logs the request for normal hours.
Definitions fact sheet
How AI triages maintenance requests
AI triages maintenance by answering the call, asking diagnostic questions about the issue and its severity, classifying it against your emergency rules, dispatching urgent issues immediately, and logging routine requests with full detail.
From call to correct dispatch, automatically.
By the numbers
< 30s
to answer and begin triage
100%
of requests logged with detail
rules
based emergency classification
Never miss another tenant call
Frontdesk answers every call, text, and chat 24/7. It qualifies prospects, books tours, triages maintenance, and logs everything to your CRM. Built for property management.
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Related property management facts
FAQ
More on how ai triages maintenance requests
Common follow-up questions property managers ask.
Contact supportYes. Based on issue type and your rules, AI can notify or route to the appropriate staff member or vendor.