Coordination is the constant
Whether work goes to a staff tech or a vendor, the request still needs accurate capture, triage, and routing. AI provides that front-end layer consistently.
Maintenance fact sheet
In-house vs vendor maintenance
Most portfolios use a mix: in-house techs for routine and emergency work and specialized vendors for HVAC, plumbing, and turns, and reliable intake and dispatch coordination matters regardless of which model you use.
The model varies. The intake problem does not.
By the numbers
Mixed
model most portfolios use
Industry maintenance data
24/7
intake both models depend on
auto
vendor routing AI supports
Never miss another tenant call
Frontdesk answers every call, text, and chat 24/7. It qualifies prospects, books tours, triages maintenance, and logs everything to your CRM. Built for property management.
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Related property management facts
FAQ
More on in-house vs vendor maintenance
Common follow-up questions property managers ask.
Contact supportAI can capture the issue type and route or notify the appropriate party based on your dispatch rules.