Phone is still huge for maintenance
Even with portals, residents call when something is urgent. AI answers those calls, captures the request with full detail, and logs it into the same system as portal requests.
Maintenance fact sheet
Maintenance request channels
Residents submit maintenance requests through phone calls, resident portals, text, and email, and offering all channels while capturing them into one system prevents requests from slipping through the cracks.
Capture every request, no matter how it arrives.
By the numbers
45%
still call to report maintenance
Frontdesk operator survey, 2026
35%
use portal or app
Frontdesk operator survey, 2026
20%
use text or email
Frontdesk operator survey, 2026
Never miss another tenant call
Frontdesk answers every call, text, and chat 24/7. It qualifies prospects, books tours, triages maintenance, and logs everything to your CRM. Built for property management.
Go deeper
Related property management facts
FAQ
More on maintenance request channels
Common follow-up questions property managers ask.
Contact supportNo. Meet residents on their preferred channel and unify capture. AI bridges phone and text into your work-order system.