Triage prevents both extremes
Good triage avoids treating a routine call as urgent and an urgent call as routine. AI assesses intent and severity on every call and routes accordingly per your rules.
Definitions fact sheet
What is call triage?
Call triage is the process of quickly assessing each inbound call to determine its urgency and route it correctly, separating emergencies from routine requests and prospects from residents so the right action happens fast.
Sorting every call to the right outcome, instantly.
By the numbers
instant
assessment of urgency and intent
route
to the right person or action
auto
triage AI performs
Never miss another tenant call
Frontdesk answers every call, text, and chat 24/7. It qualifies prospects, books tours, triages maintenance, and logs everything to your CRM. Built for property management.
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Related property management facts
Triage assesses urgency and intent; routing sends the call to the right destination. AI does both in one step.