Chatbot Knowledge Base: Train the AI on Your FAQs, Pricing, and Services
Add your FAQs, pricing, service descriptions, and policies to the knowledge base. The chatbot uses this data to answer visitor questions accurately on every conversation.
How It Works
Open the Knowledge Base tab and add entries via free-form text, Q&A pairs, URL crawl, or document upload. The AI processes each entry and references it when visitors ask relevant questions.
- Free-form text entries
- Q&A pairs for scripted answers
- URL crawling with sync schedules
- Document upload: PDF, DOCX, TXT
- Full-text search across entries
- Active/inactive toggle per entry
- Shared with voice receptionist if both are enabled
Who Uses This
Service businesses
Add your service list, pricing, and booking requirements so the AI answers every common question without escalating to a human.
E-commerce
Upload return policies, shipping FAQs, and product specs so the chatbot handles support questions automatically.
Professional practices
Add intake requirements, accepted insurance, and office policies so new patients get accurate information before their appointment.
Frequently Asked Questions
Is the chatbot knowledge base the same as the voice receptionist knowledge base?
Yes. If you have both products, they share the same knowledge base by default.
Can I deactivate individual entries without deleting them?
Yes. Each entry has an active/inactive toggle.