Website Visitor Qualification: Identify High-Intent Visitors and Capture Their Details
Most website visitors leave without identifying themselves. Frontdesk engages them in chat, asks targeted qualification questions, and captures their name, contact details, and intent so your team follows up on the right leads.
How It Works
Configure your qualification questions in the AI Brain prompt. The chatbot proactively asks visitors about their needs, collects responses, and tags the lead with intent and urgency. All data syncs to your CRM.
- Proactive chat engagement on page visit or inactivity
- Custom qualification questions per page or product
- Captures name, email, phone, and service interest
- Intent tags applied to every lead record
- CRM sync after every qualified conversation
- Escalation to live chat when high-intent signals detected
- Works across website, Facebook, Instagram, and SMS channels
Who Uses This
SaaS companies
Ask trial visitors which feature they are evaluating so sales can prepare a targeted follow-up call.
Service businesses
Qualify visitors by service type, location, and timeline before routing to the right team member.
Real estate
Identify buyers vs. renters, budget range, and preferred move-in date from chat before reaching out.
Frequently Asked Questions
Can I customize what questions the AI asks?
Yes. Write your qualification questions in the AI Brain prompt. The chatbot follows your instructions when engaging visitors.
Where does lead data go after qualification?
Qualified leads are saved as contacts in your Frontdesk CRM with all collected fields, intent tags, and the full chat transcript.