Frontdesk runs autonomous reschedule conversations — voice, HIPAA-compliant SMS, web chat — that offer live availability from SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic, book the new slot, preserve the recurring series, and arm the 24h / 2h / 30min cadence on the new session.
0/7
Coverage
Voice / SMS / Chat
Channels
< 0 min
Waitlist backfill
SimplePractice +0
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
A client wants to reschedule — but the receptionist is busy, the client is at work, and the back-and-forth drags across days. By the time the new slot is found, momentum is gone.
When a client reschedules one session, the recurring slot often gets overwritten — and next week’s session disappears too.
When a client moves to a new slot, the original slot empties out. Without autonomous waitlist outreach, the slot stays empty.
SimplePractice native reminders, TherapyNotes reminders, Spruce Health, Klara, Weave, and Solutionreach send reminders — they don’t run a reschedule conversation, check availability, or book a new slot.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Clients reschedule via voice, HIPAA-compliant SMS, or web chat — no portal login. Frontdesk handles the full conversation in 30+ languages.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk reads availability live from SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic — and preserves the recurring series shape across reschedules.
More capabilities
When a client picks a new slot, Frontdesk books it directly into the EHR and sends confirmation SMS + calendar invite — all on the same conversation.
When the original slot is freed, Frontdesk fires autonomous waitlist outreach within 5 minutes — filling the freed slot before it goes cold.
Frontdesk applies your reschedule policy automatically — minimum notice, max reschedules per series, late-reschedule fees — and surfaces patterns by client and payor.
Every reschedule, freed slot, and waitlist fill flows into the appointment record in SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic — with a full audit log for every action.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo therapists drowning in reschedule phone tag
Group practices with 10–50 clinicians
ABA clinics with parent-driven reschedules
Pediatric SLP / OT / PT clinics
Psychiatry / med-management practices
Telehealth-heavy practices on Doxy.me, Zoom for Healthcare
Multi-location therapy groups standardizing reschedule
Recurring weekly therapy series
Practices replacing Spruce Health, Klara, Weave, Solutionreach
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from No-Show Recovery & Scheduling
AI for appointment reminders, no-show recovery, waitlist fill, self-scheduling.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Therapy Reschedule Bot.
Built for therapy practices where reschedules eat front-desk hours and break recurring series. Unlike SimplePractice native reminders, TherapyNotes reminders, Spruce Health, Klara, Weave, and Solutionreach — which only nudge — Frontdesk handles the full reschedule conversation: gathers the new preference, checks live availability, books the slot, preserves the series, and triggers waitlist backfill for the freed slot. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs across SLP, ABA, mental health, psychiatry, OT, and PT.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportSimplePractice native reminders, TherapyNotes reminders, Spruce Health, Klara, Weave, and Solutionreach send reminders — they don’t run a reschedule conversation, check live availability, book a new slot, preserve the series, or fire waitlist backfill on the freed slot. Frontdesk does all of that, end-to-end.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
