After-Hours Urgent Call Handling
Frontdesk handles urgent calls 24/7. Cascading on-call rotation overnight.
What you lose without Urgent Call Handling (After Hours).
On-call coverage manual
Voicemail kills urgent calls
Backup escalation breaks
Urgent Call Handling tuned for After Hours.
Urgency detected in seconds
After Hours get AI keyword detection on every call. Emergency language triggers immediate escalation.
Cascading on-call transfer
AI escalates through your rotation: primary on-call → backup → manager. Until someone picks up.
Full context handed off
On-call receives the transcript, address, and severity score before answering.
Configurable urgency rules
Custom keywords per industry: leak, fire, fall, no breath, lockout, fraud.
24/7 coverage
Urgent calls do not respect business hours. Frontdesk runs 24/7 on the same flat plan.
Flat $65/month
Urgent-call handling services charge premium tiers ($200+ extra). Frontdesk is flat.
FAQ
After-Hours Urgent Call Handling FAQs
Common questions about After-Hours Urgent Call Handling.
Contact supportConfigurable per business. Defaults include emergency, lockout, leak, flood, fire, fraud, breach, breathing, broken, blood, pain. Custom keywords supported.
Deploy your After-Hours Urgent Call Handling today.
Forward your traffic, train Frontdesk on your business, go live in minutes, no new hardware, no contracts.