Overflow Urgent Call Handling
Frontdesk handles urgent overflow when your team is busy.
What you lose without Urgent Call Handling (Overflow).
Urgent calls hit voicemail when busy
No backup coverage
Lost emergencies on busy days
Urgent Call Handling tuned for Overflow.
Urgency detected in seconds
Overflow get AI keyword detection on every call. Emergency language triggers immediate escalation.
Cascading on-call transfer
AI escalates through your rotation: primary on-call → backup → manager. Until someone picks up.
Full context handed off
On-call receives the transcript, address, and severity score before answering.
Configurable urgency rules
Custom keywords per industry: leak, fire, fall, no breath, lockout, fraud.
24/7 coverage
Urgent calls do not respect business hours. Frontdesk runs 24/7 on the same flat plan.
Start for free
Urgent-call handling services charge premium tiers ($200+ extra). Frontdesk is flat.
FAQ
Overflow Urgent Call Handling FAQs
Common questions about Overflow Urgent Call Handling.
Contact supportConfigurable per business. Defaults include emergency, lockout, leak, flood, fire, fraud, breach, breathing, broken, blood, pain. Custom keywords supported.
Under 10 seconds from urgency detection to on-call transfer.
Cascading transfer continues through your rotation: primary → backup → manager → emergency line.
Yes. AI assesses tone, intent, and context. False-positive escalations are rare in production.
For non-medical urgency. For medical 911-grade emergencies, AI routes directly to 911 or your protocol.
Deploy your Overflow Urgent Call Handling today.
Forward your traffic, train Frontdesk on your business, go live in minutes, no new hardware, no contracts.