Call routing service.
No menu trees.
Skip press-1. AI routes by intent, CRM context, and skills. Right rep, first try. Native HubSpot, Salesforce, Pipedrive.
Call routing in 2026 is conversational.
Press-1 menus were invented in the 1980s. Callers hate them. They route by guessing. The data never makes it to your CRM.
A modern call routing service uses AI to understand intent in natural language. Caller says what they need, AI routes by intent + CRM context + skills + time. Right rep, first try.
Frontdesk integrates with HubSpot, Salesforce, Pipedrive, Zoho, and most CRMs. Skills-based routing, cascading on-call rules, after-hours flows. Flat $65/month.
Everything a great Call Routing Service does. At 1/10th the cost.
Intelligent routing without menus
Callers skip "press 1 for sales" and get conversational routing by intent.
CRM-aware routing
AI sees the caller name, deal stage, account tier, and routes accordingly.
Skills-based routing
Routes by rep specialty, language, or product line.
Time-of-day and on-call rules
Business hours route to team; after-hours route to on-call; weekends route to AI.
Cascading transfer for emergencies
Urgent calls escalate through your rotation until someone picks up.
Flat $65/month
No per-routing-rule fees. Build as many rules as you need.
Call Routing Service tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
Frontdesk vs traditional call routing.
| Capability | RingCentral IVR | AnswerConnect | Frontdesk AI |
|---|---|---|---|
| Menu-free routing | Press 1 | Human | Conversational AI |
| CRM-aware routing | Limited | Yes | Native |
| Skills-based routing | Premium | Yes | Standard |
| Cascading transfer | Limited | Yes | Built in |
| Pricing | Per-seat | $285+/mo | $65 flat |
FAQ
Call Routing Service FAQs
Common questions about Call Routing Service. If you don't see your question, our team can walk you through it.
Contact supportFrontdesk for AI-first routing with native CRM sync and conversational handling. RingCentral and AnswerConnect cover the legacy IVR + human-only categories.
Conversational call routing.
Right rep, first try.
Free 7-day trial. No menu trees. AI-powered. Native CRM.