Skills-Based Call Routing Service
Frontdesk routes by rep specialty, language, or product line.
What you lose without Call Routing Service (Skills-Based).
Calls land with the wrong rep
No language routing
Specialty product calls bounced around
Call Routing Service tuned for Skills-Based.
Intelligent routing without menus
Skills-Based skip "press 1 for sales" and get conversational routing by intent.
CRM-aware routing
AI sees the caller name, deal stage, account tier, and routes accordingly.
Skills-based routing
Routes by rep specialty, language, or product line.
Time-of-day and on-call rules
Business hours route to team; after-hours route to on-call; weekends route to AI.
Cascading transfer for emergencies
Urgent calls escalate through your rotation until someone picks up.
Start for free
No per-routing-rule fees. Build as many rules as you need.
FAQ
Skills-Based Call Routing Service FAQs
Common questions about Skills-Based Call Routing Service.
Contact supportAI-powered routing that uses conversation, CRM context, and rules to send calls to the right person on the first try. No menu trees.
IVR uses menus (press 1, press 2). Intelligent routing uses AI to understand intent in natural language and routes contextually.
Yes. AI sees customer name, account, deal stage, open ticket, last conversation before routing.
Yes. Configure rep specialties (product, language, territory) and AI routes accordingly.
Both. Inbound sales routes by territory or rep ownership. Support routes by ticket type, account tier, language.
Other Call Routing Service use cases
Deploy your Skills-Based Call Routing Service today.
Forward your traffic, train Frontdesk on your business, go live in minutes, no new hardware, no contracts.