Overflow Call Routing Service
Frontdesk handles overflow when your team is busy. AI picks up, qualifies, books.
What you lose without Call Routing Service (Overflow).
Overflow goes to voicemail
No backup coverage
Lost leads when busy
Call Routing Service tuned for Overflow.
Intelligent routing without menus
Overflow skip "press 1 for sales" and get conversational routing by intent.
CRM-aware routing
AI sees the caller name, deal stage, account tier, and routes accordingly.
Skills-based routing
Routes by rep specialty, language, or product line.
Time-of-day and on-call rules
Business hours route to team; after-hours route to on-call; weekends route to AI.
Cascading transfer for emergencies
Urgent calls escalate through your rotation until someone picks up.
Flat $65/month
No per-routing-rule fees. Build as many rules as you need.
FAQ
Overflow Call Routing Service FAQs
Common questions about Overflow Call Routing Service.
Contact supportAI-powered routing that uses conversation, CRM context, and rules to send calls to the right person on the first try. No menu trees.
Deploy your Overflow Call Routing Service today.
Forward your traffic, train Frontdesk on your business, go live in minutes, no new hardware, no contracts.