CRM-Aware Call Routing Service
Frontdesk routes based on CRM context: deal stage, account tier, open tickets.
What you lose without Call Routing Service (CRM-Aware).
No CRM context in routing
Same flat routing for VIP and trial
Reps re-asking known info
Call Routing Service tuned for CRM-Aware.
Intelligent routing without menus
CRM-Aware skip "press 1 for sales" and get conversational routing by intent.
CRM-aware routing
AI sees the caller name, deal stage, account tier, and routes accordingly.
Skills-based routing
Routes by rep specialty, language, or product line.
Time-of-day and on-call rules
Business hours route to team; after-hours route to on-call; weekends route to AI.
Cascading transfer for emergencies
Urgent calls escalate through your rotation until someone picks up.
Flat $65/month
No per-routing-rule fees. Build as many rules as you need.
FAQ
CRM-Aware Call Routing Service FAQs
Common questions about CRM-Aware Call Routing Service.
Contact supportAI-powered routing that uses conversation, CRM context, and rules to send calls to the right person on the first try. No menu trees.
Deploy your CRM-Aware Call Routing Service today.
Forward your traffic, train Frontdesk on your business, go live in minutes, no new hardware, no contracts.