Billing History

View your past payments, invoices, and subscription billing details from the Frontdesk AI dashboard.

Accessing billing information

  1. Open the User Dashboard.
  2. Click Settings in the sidebar.
  3. Go to the Subscription tab.

Your billing information is displayed alongside your subscription details.

Subscription details

The Subscription page shows your current subscription information:

  • Current Plan -- the name of your active plan
  • Status -- active, canceled, or pending
  • Billing Cycle -- monthly or other interval
  • Quantity -- number of seats or units

Payment method

Under the Billing & Payment section, you can see your current payment method. Click the Update button to be redirected to the secure payment portal where you can:

  • View your card on file
  • Update to a new card or payment method
  • View past invoices and payment history

The payment portal is hosted by Stripe and provides a complete record of all charges, invoices, and payment receipts associated with your account.

Promotional credits

The Promotional Credits section shows any coupon codes or discounts applied to your account, along with their status and value.

Viewing invoices

To access detailed invoices and payment receipts:

  1. Navigate to Settings > Subscription.
  2. Click Update under the Payment Method section.
  3. In the Stripe customer portal that opens, navigate to the invoices or billing history section.

From there you can download individual invoices as PDFs for your records.

Frontdesk provides a dedicated Billing History page in the dashboard with two tabs: Credit Transactions (showing credit usage) and Invoices (showing invoice history). Additional payment method management is available via the Stripe customer portal.

Troubleshooting

  • Cannot access payment portal -- make sure you have an active or previously active subscription. The portal link is only available to subscribed accounts.
  • Missing invoice -- invoices are generated at the start of each billing cycle. If a charge just occurred, it may take a few minutes for the invoice to appear. Check the Stripe portal for the most up-to-date list.
  • Need a refund -- contact Frontdesk support for refund requests. Refunds are not self-service through the dashboard.