Plans & Pricing

Frontdesk AI offers subscription plans for both inbound (AI receptionist) and outbound (AI calling campaigns) products. This guide covers how to view your current plan, upgrade, and manage your subscription.

Viewing your current plan

  1. Open the User Dashboard.
  2. Click Settings in the sidebar.
  3. Go to the Subscription tab.

The Subscription card shows:

  • Current Plan -- the name of your active plan
  • Status -- a color-coded badge showing active, canceled, or other states
  • Billing Cycle -- whether you are billed monthly or on another interval
  • Quantity -- if you have multiple seats/units on the plan, the count is displayed

Subscribing

If you do not have an active subscription, the Subscription card displays a No Active Subscription message with a Subscribe Now button. Clicking it takes you to the plan selection flow.

Upgrading your plan

  1. Navigate to Settings > Subscription.
  2. Click the Upgrade button on the Subscription card.
  3. You will be redirected to the subscription portal where you can select a higher-tier plan and confirm the change.

Plan upgrades take effect immediately, and billing is prorated for the current cycle.

Billing and payment

The Billing & Payment section on the same page lets you:

  • Update your payment method -- click the Update button next to Payment Method to be redirected to the secure payment portal where you can change your card or payment details.
  • Remove Watermark -- if your plan includes text messaging, you may see an option to remove the Frontdesk watermark from outgoing texts. Click Remove to proceed to checkout.

Promotional credits and coupons

The Promotional Credits section appears alongside Billing & Payment. Here you can:

  • View any applied coupon codes and their discounts
  • Redeem a new coupon code by entering it in the redemption field

Canceling your subscription

  1. Navigate to Settings > Subscription.
  2. Click the Cancel button on the Subscription card.
  3. A cancellation flow guides you through the process, which may include retention offers or the option to pause your subscription instead.
  4. If you proceed, your subscription is scheduled for cancellation at the end of the current billing period.

Once cancellation is scheduled, the Cancel button is disabled and the scheduled cancellation date is noted on your account.

Pausing your subscription

During the cancellation flow, you may be offered the option to pause your subscription temporarily instead of canceling. If you choose to pause, your account is put on hold for the specified duration and reactivates automatically afterward.

Outbound subscription

If you have an outbound (AI calling campaigns) subscription, it appears separately in the subscription management area. It follows the same upgrade, cancel, and payment update flow as the inbound subscription.

Troubleshooting

  • "You don't have an active subscription to upgrade" -- your subscription may be canceled. Click Subscribe Now to start a new subscription.
  • Payment portal does not load -- try again or check that your browser allows popups and redirects from the Frontdesk dashboard.
  • Coupon code not working -- verify the code is spelled correctly and has not expired. Contact support if the issue persists.