Credits & Usage

Frontdesk AI uses a credit-based system to track usage across voice calls, text messages, webform submissions, chatbot conversations, and more. This guide explains how credits work, how to check your balance, and how to buy more.

Prerequisites

  • An active Frontdesk AI subscription (inbound or outbound)

Accessing credit management

  1. Open the User Dashboard.
  2. Click Settings in the sidebar.
  3. Go to the Manage Credits tab.

This tab is only visible if you have an active subscription.

Understanding credits

Your account has two types of credits:

  • Free Credits -- included with your subscription plan. These reset on a regular cycle (the reset date is shown in the dashboard).
  • Purchased Credits -- bought separately and added to your balance. These never expire.

The credits page shows your Purchased credits balance, along with a card for each feature allocation included in your plan.

Feature entitlements

Your plan may include dedicated allocations for specific features:

  • Voice Calls -- credits used per call
  • Text Messages -- credits used per SMS sent or received
  • Webform Submissions -- credits used per form submission
  • Chatbot Conversations -- credits used per chatbot interaction
  • Extra Credits (any feature) -- bonus credits that can be used for any feature

Each feature shows a progress bar with usage information (e.g., "12 of 100 used") and a status indicator:

  • Green ("X left") -- you have credits remaining
  • Amber ("Running low") -- 80% or more of the allocation has been used
  • Red ("Used up") -- the allocation is exhausted

When a specific feature allocation runs out, your Extra Credits are used automatically as a fallback.

The feature entitlements reset along with your free credits on the displayed reset date.

Buying more credits

  1. On the Manage Credits page, click the Buy Credits button.
  2. In the modal that appears, enter the number of credits you want to purchase.
  3. Confirm the purchase.

A success message confirms: "Credits purchased successfully. They will be added to your account shortly." Purchased credits never expire.

You can click the Refresh button at the top of the credits section to see your updated balance after a purchase.

Auto-reload

Set up automatic credit replenishment so you never run out:

  1. Toggle Auto-Reload on.
  2. Configure two thresholds:
    • When credits reach -- the minimum balance that triggers a reload
    • Refill back up to -- the target balance after reloading

The refill amount must be at least 100 credits above the trigger threshold.

  1. Click Save to apply your auto-reload settings.

To disable auto-reload, toggle it off and save.

Troubleshooting

  • Manage Credits tab not visible -- you need an active subscription (inbound or outbound) to access credit management. Subscribe first from the Subscription tab.
  • "Validation Error" when saving auto-reload -- make sure the "Refill back up to" value is at least 100 credits above the "When credits reach" value, and the refill amount is at least 10 credits.
  • Credits not appearing after purchase -- purchased credits may take a moment to reflect. Click the Refresh button to update the display. If they still do not appear after a few minutes, contact support.