Sent Notifications History
The Sent Notifications log shows every notification email and SMS your AI receptionist has sent. Use it to verify that alerts are being delivered, troubleshoot delivery issues, and review past activity.
Where to Find It
The Sent Notifications section is displayed at the bottom of the Manage Notifications page. Scroll down past your notification rules to reach the Sent Notifications heading.
Viewing the Log
Notifications are displayed in a table with the following columns:
| Column | Description |
|---|---|
| Type | The event type, shown as a color-coded tag: Call (blue), Text (green), CRM (cyan), Intake (magenta), Scenario (orange), Voicemail (purple), Robocall (red), Calendar (pink) |
| From | The sender address |
| To | The recipient address |
| Subject | The notification subject line |
| Date | When the notification was sent |
| Status | Delivery status tag (see below) |
| Action | A Preview button to view the full notification content |
Delivery Statuses
Each notification has one of these statuses:
| Status | Meaning |
|---|---|
| Queued | Waiting to be sent |
| Stored | Saved but not yet delivered |
| Accepted | Accepted by the email provider |
| Delivered | Successfully delivered to the recipient |
| Opened | The recipient opened the email |
| Failed | Delivery failed (hover over the info icon to see the reason) |
Failed or rejected notifications display a reason tooltip explaining what went wrong.
Searching and Filtering
Search
Use the Search by recipient or subject... field at the top to find specific notifications.
Filters
Click the Filters button to reveal additional filter options:
- Email Type -- Filter by Call, Text, CRM, Intake, Scenario, Voicemail, Calendar, or Other
- Status -- Filter by Queued, Stored, Accepted, Delivered, Opened, or Failed
- Date Range -- Select a start and end date to narrow results
Filters can be combined. For example, filter for "Call" type with "Failed" status in the last 7 days to find undelivered call alerts.
Previewing a Notification
Click Preview in the Action column of any row to open a detail drawer. The drawer shows:
- Subject line and sender/recipient at the top
- Status with a color-coded tag
- Date the notification was sent
- Reason (if the notification failed)
- Tags (if any)
- Full content -- The rendered HTML email body, or plain text if HTML is not available
Close the drawer by clicking the X or clicking outside it.
Pagination
The table displays 10 notifications per page. Use the pagination controls at the bottom to navigate between pages.