Renewals are cheaper than new leases, but renewal outreach slips when leasing teams are busy. Frontdesk runs 90/60/30/15-day renewal cadences by voice and SMS, negotiates within your guardrails, and captures e-signatures so retention does not depend on someone remembering to call.
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Coverage
< 0.0s
Avg response
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Languages
Voice, SMS, chat, email
Channels
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
When leasing teams are busy chasing new prospects, renewal calls to existing residents get deprioritized and started too late.
Renewal cadences depend on individual agents remembering lease-end dates, so timing varies wildly between communities and units.
Under pressure, agents make renewal concessions outside policy or fail to counter at all, leaving revenue on the table.
Even willing residents stall on paperwork when nobody follows up on the unsigned renewal offer.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk runs renewal outreach by voice and SMS on the right schedule for every lease, driven by lease-end dates in your PMS.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk presents renewal offers and negotiates within the concession limits you set, no off-policy deals.
More capabilities
Frontdesk sends the renewal for e-signature and follows up until it is signed, so verbal yeses turn into closed renewals.
Frontdesk flags at-risk residents and runs proactive retention outreach during renewal season.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time, no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month, across leasing, maintenance, and resident support.
Who it's for
Portfolios standardizing renewal cadences across communities
Operators recovering retention by starting outreach earlier
Policy-bounded renewal negotiation at scale
E-signature chasing so verbal renewals actually close
Churn-risk and win-back outreach during renewal season
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context, across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars, no double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically, with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact, across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Seasonal & Operational Cycles
AI coverage timed to the leasing calendar: peak season, the summer rush, turn season, the back-to-school student housing rush, renewal season, and lease-up grand openings.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections, and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by renewal season.
AI for renewal season multifamily, lease renewal outreach automation, apartment renewal season campaigns, 90 60 30 day renewal cadence AI, renewal negotiation assistant, multifamily retention season automation, lease expiration outreach.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportIt triggers 90/60/30/15-day voice and SMS cadences automatically from lease-end dates in your PMS, so every resident gets timely renewal outreach without anyone tracking dates by hand.
Ready to go live
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