A resident is locked out at 1am. Frontdesk verifies identity, checks the lease, applies the lockout-fee policy, and dispatches the on-call locksmith, courtesy patrol, or smart-lock unlock — all without waking up the property manager.
24/7 AI lockout and key request handling for multifamily apartment communities, BTR portfolios, SFR operators, student housing, senior living, and affordable / LIHTC properties. Integrates with smart-lock platforms (PointCentral, Latch, Schlage, Yale) for digital unlock when authorized, and with Property Meld + ServiceFusion for vendor dispatch when physical entry is required. Records lockout-fee charges to Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software ledgers. Replaces voicemail, EliseAI chatbots that cannot dispatch, and overnight property-manager pages.
< 0s
Verification time
Instant
Smart-lock unlock
Automated
Fee collection
Every call
Audit log
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
On-call managers are woken multiple times a month for lockouts that follow a deterministic process: verify resident, charge fee, dispatch locksmith or unlock.
When a "resident" calls claiming to be locked out, staff have no fast way to verify the request is legitimate.
Fees agreed to verbally are never posted to the ledger and never paid.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk verifies identity using PMS data: name, unit, lease, phone match, security questions, and optional photo ID via SMS.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
When the property has PointCentral, Latch, Schlage, or Yale smart locks, Frontdesk triggers a digital unlock after verification — no dispatch needed.
More capabilities
For non-smart-lock properties, Frontdesk dispatches the on-call locksmith or courtesy-patrol vendor through Property Meld, ServiceFusion, or a direct vendor rotation.
Lockout fees post automatically to the resident ledger per property policy — Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan — with notification to the resident.
Every lockout interaction — verification, dispatch, unlock, fee, resolution — is recorded, transcribed, and stored on the resident record for security and dispute defense.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
24/7 lockout handling for multifamily portfolios with smart locks
Properties replacing PATLive or AnswerConnect for after-hours lockouts
Student housing with high lockout volume
Senior living with accessibility-aware lockout protocols
BTR / SFR portfolios using PointCentral or Latch
Affordable / LIHTC properties needing standardized fee enforcement
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Residents & Maintenance
Maintenance intake, emergency triage, resident support, move-in/out, and amenities.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Lockout & Key Request Handling.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportPointCentral, Latch, Schlage, and Yale — for both unit-door unlocks and common-area access. Time-bound codes and activity logging supported.
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