Frontdesk handles inbound security-deposit refund questions over voice, SMS, web chat, and email — pulling deposit-itemization data from Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan and answering with state-specific timeline accuracy.
An AI security deposit refund assistant for multifamily operators, regional managers, and turn teams flooded with "where is my refund?" calls from past residents. Replaces 10-minute lookups and confused voicemails with a consistent, multilingual, state-law-aware AI agent that pulls itemization from Yardi Voyager, RealPage OneSite, Entrata Core, AppFolio Realm-X, Buildium, and ResMan — and explains charges fairly. Better past-resident experience than EliseAI, Yardi Chat IQ, Entrata Leasing AI (ELI+), and AppFolio Realm-X on a workflow they barely cover.
Seconds, not callbacks
Resolution
All 0 states
Coverage
Voice, SMS, chat, email
Channels
Real-time itemization
PMS sync
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Move-out residents call repeatedly: "where is my refund?", "why was I charged $200 for cleaning?", "what was the carpet charge?" On-site teams spend hours fielding past-resident calls instead of selling.
Refund timelines vary by state (e.g. CA 21 days, TX 30 days, NY 14 days). Inconsistent answers from on-site teams trigger small-claims filings and Better Business Bureau complaints.
When a past resident disputes a $400 carpet charge, they need to see the itemization, photos, and turn-cost breakdown. Without an easy lookup, the dispute escalates to a chargeback or lawsuit.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
AI pulls the resident's deposit itemization from Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan — including charges, photos, turn-cost breakdown, and refund check status.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
AI knows state-specific refund timelines and itemization requirements — California 21 days, Texas 30 days, New York 14 days, Illinois 30/45 days, Florida 15/30 days, and 45+ other states — and explains accurately.
More capabilities
When a past resident disputes a charge, AI surfaces itemization and photos, applies your policy (e.g. first-time leniency, documented-damage requirement), and routes out-of-policy disputes to a human approver.
Every conversation is fair-housing-reviewed and available in 30+ voice languages and 50+ text languages — critical for portfolios with diverse past-resident populations.
Every dispute, decision, waiver, refund-resend, and conversation logs to Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan — auditable for small-claims, chargeback, and regional management review.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Operators with high move-out volume during seasonal turn
Multi-state REITs needing state-law-accurate explanations
LIHTC and affordable housing with regulated deposit rules
Class B/C portfolios with high deposit-dispute volume
Student housing with concentrated end-of-academic-year turn
Single-family rental (SFR) operators with distributed deposit returns
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Rent & Collections
Rent reminders, delinquency outreach, payment plans, autopay, and eviction prevention.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Security Deposit Refund Assistant.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportYes. Frontdesk maintains a curated state-by-state database of refund timelines (e.g. CA 21 days, TX 30 days, NY 14 days), required itemization rules, wear-and-tear vs damage standards, and interest-on-deposit requirements — refreshed regularly and surfaced by property ZIP.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
