Late rent calls eat manager time every month
Property managers spend the first week of every month chasing delinquency.
Strategic work gets crowded out by collection calls.
RealPage delinquency outreach
AI delinquency outreach for RealPage OneSite communities
Late rent calls are uncomfortable, repetitive, and required. Frontdesk runs the entire delinquency cadence — voice and SMS — against OneSite balances, sync to Knock CRM and ActiveBuilding, and hands off to your team only when it matters.
0/7
Coverage
< 0.0s
Avg response
0+
Languages
Voice, SMS, chat, email
Channels
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Outreach is inconsistent across the portfolio
Some communities call on day 3, some day 10, some never.
Higher aged delinquency than necessary.
Sensitive conversations need consistency
Tone, language, and compliance matter on rent calls and vary by agent.
Fair-housing and FDCPA exposure rises.
Promise-to-pay tracking lives in spreadsheets
PTP commitments are captured outside OneSite and forgotten.
Missed PTPs slip into eviction filings unnecessarily.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
Multi-touch delinquency cadence
Voice + SMS, day 3 / 5 / 7 / 10 / 15, with the OneSite balance and pay link in every touch. Frontdesk integrates with RealPage OneSite, Knock CRM, AIRM/YieldStar, LRO, and ActiveBuilding.
- OneSite balance driven
- Bilingual English/Spanish
- TCPA-compliant messaging
- Pay-link delivered via SMS
- Outcomes logged to OneSite and Knock CRM
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
Promise-to-pay capture
Every PTP is captured as structured data on the OneSite resident record and triggers reminders before the due date.
- Structured PTP date and amount
- Reminder calls before PTP date
- Auto-flag on broken PTP
- Manager alert on second broken PTP
- Sync to ActiveBuilding messaging
More capabilities
Everything else your team needs
03
Hardship handoff and empathy guardrails
When a resident describes hardship, Frontdesk listens, captures the situation, and routes to your team within policy.
- Hardship detection mid-call
- Auto-transfer to assigned manager
- Compliance guardrails on every conversation
- No threats, no escalation language
- Full transcript for audit
04
Reporting tied to aged receivables
Delinquency outreach activity is reconciled against OneSite aged-receivables reporting.
- Per-community aged delinquency trend
- PTP capture rate and kept rate
- Touches per recovered dollar
- Hardship flag volume
- Exports to your RealPage BI
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
- Two-way sync with Yardi Voyager 7S, Voyager One, and Yardi Breeze (guest cards, work orders, ledger notes, renewal offers)
- RealPage OneSite Leasing & Rents, OneSite Facilities, OneSite Affordable, OneSite Student
- RealPage AI Revenue Management (AIRM / YieldStar), LRO, ActiveBuilding
- Knock CRM bidirectional guest-card + tour-calendar sync
- Entrata Core + Entrata Leasing AI (ELI+) coexistence — voice and outbound where ELI+ stops
- AppFolio Property Manager, Property Manager Plus, Investment Management, Realm-X copilot, AppFolio HOA
- Buildium for SMB property management, Buildium HOA
- ResMan for affordable, LIHTC, HUD/Section 8, and conventional multifamily
- Rent Manager, MRI Software, MRI Residential Management, DoorLoop, TenantCloud, RentVine via API
- Funnel CRM, Spherexx ILoveLeasing, G5, SightMap marketing-stack coexistence
- Property Meld + ServiceFusion work-order dispatch
- Smart-lock integration: PointCentral, Latch, Schlage, Yale (for self-guided tours)
- E-signature: DocuSign, Adobe Sign, HelloSign, AppFolio e-sign
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Automate delinquency outreach across every OneSite community
Capture promise-to-pay as structured data in OneSite
Route hardship calls to managers with full context
Bilingual rent reminders via voice and SMS
Reduce aged receivables without adding collections headcount
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every prospect and resident interaction
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
02
Step 2
Records sync to your PMS, CRM, and calendar
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
03
Step 3
Automation runs follow-up across voice, SMS, and email
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
04
Step 4
Portfolio analytics surface what matters
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from AI by Software / PMS
Supercharge AppFolio, Yardi, RealPage, Entrata, Buildium, ResMan, MRI, Rent Manager, DoorLoop, Funnel, Knock, Property Meld, and other property management software with AI voice and outbound.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by RealPage.
RealPage delinquency AI, OneSite late rent outreach, AI collections for RealPage, ActiveBuilding delinquency notices, Knock CRM rent reminders, RealPage AI rent collection.
PMS & CRM integrations
- Yardi Voyager 7S
- Yardi Voyager One
- Yardi Breeze
- Yardi Breeze Premier
- Yardi RentCafe CRM
- Yardi RentCafe Connect
- Yardi Affordable Housing
- Yardi Senior Housing
- Yardi Chat IQ
- RealPage OneSite Leasing & Rents
- RealPage OneSite Facilities
- RealPage OneSite Affordable
- RealPage OneSite Student
- RealPage AI Revenue Management (AIRM / YieldStar)
- RealPage LRO
- RealPage ActiveBuilding
- Knock CRM
- Entrata Core
- Entrata Leasing
- Entrata Maintenance
- Entrata Accounting
- Entrata Leasing AI (ELI+)
- AppFolio Property Manager
- AppFolio Property Manager Plus
- AppFolio Investment Management
- AppFolio Realm-X copilot
- AppFolio HOA
- Buildium
- Buildium HOA
- ResMan
- ResMan Affordable
- Rent Manager
- MRI Software
- MRI Residential Management
- DoorLoop
- TenantCloud
- RentVine
- Funnel CRM
- Spherexx ILoveLeasing
- G5
- SightMap
- Property Meld
- ServiceFusion
ILS lead sources
- Apartments.com
- Zillow Rentals
- Zillow Premier Agent
- Zumper
- Rent.com
- ApartmentList
- HotPads
- Trulia Rentals
- Craigslist Housing
- Realtor.com Rentals
- PadMapper
- Facebook Marketplace Rentals
Multifamily workflows automated
- AI leasing assistant
- AI tour booking and self-guided tour scheduling
- Smart lock integration (PointCentral, Latch, Schlage, Yale)
- Apartment lead qualification (budget, move-in, pets, occupants, parking)
- Section 8 / housing voucher pre-qualification
- Guest card creation and bidirectional sync
- Tour reminder cadences (24h, 2h, 30min)
- No-show recovery within 5 minutes
- Dormant lead reactivation (7, 14, 30 day)
- Application-incomplete nudges
- Maintenance request intake and work-order creation
- Emergency maintenance triage (no heat, burst pipe, gas leak, electrical, lockout)
- After-hours resident hotline
- Resident SMS status updates
- Post-resolution satisfaction surveys + Google review requests
- Lease renewal outreach (90/60/30/15 day)
- Renewal negotiation within policy guardrails
- Renewal e-signature (DocuSign, Adobe Sign, HelloSign)
- Rent reminder SMS / day-of-due nudges
- Tiered delinquency outreach (3, 5, 10, 15 day past due)
- Payment-plan negotiation
- Autopay enrollment campaigns
- Eviction-prevention hardship outreach
- Pre-NSD (Notice to Quit) outreach
- Resident referral SMS campaigns
- Concession and promo announcements
- Open-house and event outreach
- Move-in coordination
- Move-out and turnover assistance
- Amenity reservations (gym, pool, clubhouse)
- Package and mail notifications
- Noise complaint intake
- Pet policy and pet registration
- Parking management
- HOA member inquiries, dues collection, ARC requests
Property types served
- Conventional multifamily apartment communities
- Lease-up properties and pre-leasing campaigns
- Stabilized communities
- Build-to-rent (BTR) portfolios
- Single-family rental (SFR) portfolios
- Student housing
- Senior living and 55+ communities
- Affordable housing
- LIHTC (Low-Income Housing Tax Credit)
- HUD / Section 8 voucher communities
- Mixed-use developments
- Corporate housing and relocation
- Short-term and furnished rentals
- HOA-managed properties
- Multifamily REITs (50–500+ communities)
- Class A, Class B, Class C multifamily
Communication channels
- Inbound voice calls (24/7)
- Outbound AI voice for no-show recovery, renewals, delinquency
- SMS and texting
- Web chat (embedded chatbot)
- ILS form lead webhooks
- Voice in 30+ languages (Spanish, Mandarin, Vietnamese, Tagalog, Korean, Portuguese, Arabic, Haitian Creole, Russian)
- Text in 50+ languages
Competitive alternatives
- EliseAI (MeetElise) leasing AI alternative
- Funnel Leasing CRM alternative
- Zuma leasing AI alternative
- Respage chatbot alternative
- Fenix AI alternative
- Yardi Chat IQ alternative
- Entrata Leasing AI (ELI+) alternative
- AppFolio Realm-X alternative for external conversations
- Knock CRM augmentation
- BetterBot, Quext, LeaseHawk, Travis (Smart Leasing) alternatives
- Traditional answering services (PATLive, AnswerConnect, Specialty Answering Service)
FAQ
Common questions about RealPage
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportYes — Frontdesk operates within configured compliance guardrails per state and community. Every transcript is auditable. Frontdesk integrates with RealPage OneSite, Knock CRM, AIRM/YieldStar, LRO, and ActiveBuilding.