Frontdesk screens Medicaid eligibility for therapy clients across all 50 states — fee-for-service Medicaid, managed-care MCO plans, and ABA waivers — through Availity, Office Ally, Trizetto Provider Solutions, Waystar, ClaimMD, Apex EDI, and Change Healthcare. Results sync into SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic.
0 + DC
States covered
< 0s
Verification SLA
Availity + 0
Clearinghouses
SimplePractice +0
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Medicaid in Texas is not Medicaid in California or New York. Each state has fee-for-service, MCO plans, and waivers — Availity, Office Ally, Trizetto, Waystar, ClaimMD, Apex EDI, Change Healthcare each cover different ones.
Medicaid ABA waivers (Katie Beckett, autism waivers, HCBS) determine whether a clinic can bill. Without autonomous screening, clinics deliver sessions that won’t be paid.
A client on Texas Medicaid may move between Superior, Amerigroup, and Molina mid-year — and the clinic doesn’t find out until claims deny.
Spruce Health, Klara, Weave, Solutionreach send reminders but don’t verify Medicaid eligibility or surface MCO changes.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk verifies Medicaid across every state — fee-for-service, managed-care MCO plans, dual-eligible status — through Availity, Office Ally, Trizetto Provider Solutions, Waystar, ClaimMD, Apex EDI, and Change Healthcare.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk screens Medicaid ABA waivers including Katie Beckett, HCBS, autism-specific waivers, and state ABA Medicaid plans — surfacing waiver type, remaining sessions, and renewal date.
More capabilities
Frontdesk parses Medicaid benefits per CPT — 90834, 90837, 90847 for mental health; 97155 / 97153 for ABA; 92507 for SLP; 97110 for OT/PT — including session caps and prior-auth windows.
Medicaid eligibility, MCO assignment, waiver status, and remaining-session count flow into SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic.
Frontdesk runs daily re-verification on active Medicaid clients to catch MCO changes — and alerts the practice before claims start denying.
Every Medicaid verification is logged for audit, PHI is encrypted in transit and at rest, BAA in place, and access is restricted via SSO + RBAC.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
ABA clinics with Medicaid waiver clients
Community mental-health centers
School-based SLP serving Medicaid kids
Pediatric OT / PT clinics on Medicaid
Multi-state ABA franchises
Substance-use practices on Medicaid
Dual-eligible Medicare + Medicaid practices
CHIP-funded pediatric practices
Practices replacing Spruce Health, Klara, Weave, Solutionreach
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Insurance, Billing & Intake
AI for eligibility verification, prior auth, copay, Medicaid, Medicare, intake forms.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Medicaid Eligibility Screener.
Built for therapy practices serving Medicaid-funded clients — ABA waiver clinics, community mental health, school-based SLP, pediatric OT/PT. Unlike Spruce Health, which doesn’t verify any eligibility, Frontdesk autonomously checks Medicaid status, waiver eligibility, MCO assignment, prior-auth requirements, and session caps in real time. HIPAA-compliant by design with BAA, encrypted PHI in transit and at rest, and audit logs across SLP, ABA, mental health, psychiatry, OT, and PT.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes — fee-for-service Medicaid, managed-care MCO plans, ABA waivers (Katie Beckett, HCBS, autism-specific), and CHIP across all 50 states + DC. Verification runs through Availity, Office Ally, Trizetto Provider Solutions, Waystar, ClaimMD, Apex EDI, and Change Healthcare.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
