Frontdesk opens prior authorizations through Availity, Office Ally, Trizetto Provider Solutions, Waystar, ClaimMD, Apex EDI, and Change Healthcare — for BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE, Medicaid, and Medicare — tracks PA windows, fires renewal outreach, and syncs PA status into SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic.
0 / 14 / 7 days
Renewal alert
Availity + 0
Clearinghouses
BCBS, Aetna +
Payors
SimplePractice +0
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Front-office staff hand-fill PA requests across Availity, Office Ally, Trizetto, Waystar, and Change Healthcare — payor by payor, PA by PA. ABA clinics often have hundreds of active PAs.
A Medicaid waiver PA expires on Wednesday — but nobody flagged it. Thursday’s sessions get denied weeks later.
PA approval lives in a payor portal screenshot or a fax. Clinicians can’t see remaining sessions per PA in SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, or Fusion Web Clinic.
Without autonomous renewal flow, the practice gets surprised by the same expiration every year — and Spruce Health, Klara, Weave, Solutionreach can’t help.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk submits prior-auth requests through Availity, Office Ally, Trizetto Provider Solutions, Waystar, ClaimMD, Apex EDI, and Change Healthcare — auto-picking the right clearinghouse per payor.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk tracks PA status across BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE, every state Medicaid (waiver + MCO), and Medicare — with remaining-sessions surfaced per PA.
More capabilities
PA status flows into SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic — clinicians see remaining sessions, expiration date, and renewal status without leaving the chart.
Frontdesk fires renewal workflows at 30, 14, and 7 days before PA expiration — opening the renewal request, gathering clinical justification, and submitting through the right clearinghouse.
ABA PAs are uniquely complex — Medicaid waivers, BCBS state plans, military TRICARE — and require session caps, supervision hours, and BCBA-signed letters. Frontdesk handles each.
Every PA request, response, and renewal is logged for audit, PHI is encrypted in transit and at rest, BAA in place, and access is restricted via SSO + RBAC.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
ABA clinics with Medicaid waiver PAs
Mental-health practices with session-cap PAs
SLP clinics with medical-necessity PAs
OT / PT clinics with visit-limit PAs
Psychiatry / med-management with med PAs
TRICARE ABA Demonstration clinics
Multi-state ABA franchises
Pediatric SLP / OT / PT with school + medical PAs
EAP-heavy practices on Headway, Alma, SonderMind
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Insurance, Billing & Intake
AI for eligibility verification, prior auth, copay, Medicaid, Medicare, intake forms.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Prior Authorization Coordinator.
Built for therapy practices drowning in prior-auth tracking — ABA Medicaid waivers, SLP medical-necessity PAs, mental-health session caps, OT/PT visit limits. Unlike Spruce Health, which has no PA awareness, Frontdesk autonomously submits authorization requests, monitors approval status, alerts on expiration, and re-files renewals before sessions hit the cap. HIPAA-compliant by design with BAA, encrypted PHI in transit and at rest, and audit logs across SLP, ABA, mental health, psychiatry, OT, and PT.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportBCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE (East / West / For Life), every state Medicaid plan (waiver + MCO), and Medicare Part B + Advantage. Plus EAP networks like Headway, Alma, SonderMind.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
